At our barbershop, we take pride in providing professional grooming services and ensuring our clients leave feeling confident and refreshed. While we aim for complete satisfaction, we understand that concerns may arise. Below is our refund policy outlining how we handle such situations. Eligibility for Refunds Refunds may be considered under the following circumstances: The request is made within 2 days of receiving the service. The haircut or grooming service clearly deviates from the agreed-upon style or instructions. A skin reaction or issue occurred due to a product used during the session (with supporting documentation). An appointment was canceled by the barbershop and a suitable reschedule could not be arranged. Non-Refundable Situations We do not issue refunds for: Personal dissatisfaction with a chosen style after the service has been completed as requested. Changes of mind after the haircut is performed. No-show or late arrivals resulting in missed appointments. Services provided more than 2 days ago. Service Correction If you are unhappy with your haircut or grooming result, we offer one complimentary fix or adjustment within 3 days of the original appointment. This must be scheduled directly with the same barber who provided the original service, when available. How to Request a Refund To request a refund or service correction, please contact us at [email protected] with the following: Your full name and appointment details. A clear description of the issue. Photos, if applicable, to help us assess the problem. We will respond to your request within 2 business days. Refund Method Approved refunds will be processed to the original payment method within 5 business days of confirmation. Contact Us We value your business and aim to maintain the highest standards in barbering and customer care. For any issues, don’t hesitate to contact our front desk team or email us at [email protected]. We appreciate your trust in our barbershop and look forward to keeping you well-groomed and satisfied.